Return & Refunds
At Kalix Shutter, we strive to provide high-quality tech products. If you receive a defective or damaged product, we offer a return and refund policy under the following conditions.
1. Eligibility for Returns
We accept returns only in the case of defective or damaged products. To be eligible for a return:
- The issue must be reported within 48 hours of delivery.
- The product must be unused, in its original packaging, and include all accessories.
- Proof of damage or defect (such as photos or videos) must be provided via email.
2. Return Process
To initiate a return, follow these steps:
- Contact Us at [email protected] within 48 hours of receiving your order.
- Provide your order number, product details, and proof of defect/damage.
- Our team will review your request and provide return instructions if eligible.
- You may need to return the product to our designated address.
3. Refund Policy
- Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed within 7-10 business days after the return is received.
4. Non-Returnable Items
- Products that are damaged due to misuse or improper handling.
- Items reported after 48 hours of delivery.
- Products returned without prior approval from our support team.
5. Contact Us
For any return or refund inquiries, email us at [email protected].
